Support
Frequently Asked Questions
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Delivery typically takes 3-10 business days depending on how far your location is from our Delhi facility — nearby cities receive orders faster, remote pincodes take longer. You will receive tracking details as soon as your order ships.
Orders can be cancelled free of charge any time before they are shipped, from your Dip Sea account under Orders > Cancel Order. Once an order has been shipped, it can no longer be cancelled.
Yes. Our routers are XPON (GPON/EPON dual mode) ONT devices compatible with all major fiber networks (like Jio, Airtel, and local ISPs). You can connect the fiber optic cable directly to the router terminal.
All routers include a manufacturer warranty (6 Months for the Single-Band model, 1 Year for all other models) covering hardware defects and malfunctions under normal use. Physical damage and unauthorized modifications are not covered.
Raise a request from your Dashboard under Orders > Request Support, or contact our support team with your order number. Our team will guide you through diagnostics and, if needed, a replacement pickup.
We currently ship to over 19,000 pincodes across India. Enter your pincode on the product page to confirm delivery availability and estimated timelines for your area.
All sales are final — we do not offer refunds or returns. However, every router carries a 6-month to 1-year warranty: if your product has a defect or develops an issue, we will exchange it for a working unit free of charge. See our Refund & Cancellation Policy for details.
Yes, your Dashboard > Orders page lists every order with live tracking status, so you can monitor multiple deliveries from a single screen.
Our X-PON Dual Band WiFi 6 Router (powered by the ZTE GM619 Chip) is optimized for gaming, delivering high-speed dual-band WiFi 6 performance, lower ping rates, and stable connectivity for multiplayer matches.